Preface:

Andaman Jyoti Tours & Travels (“Company”) is dedicated to providing guests with a well-organized, secure, welcoming, and unforgettable travel experience in the Andaman Islands. This Guest Policy (“Policy”) has been formulated by incorporating industry-leading practices, efficient management techniques, and internationally recognized operational standards followed by reputed travel and tour operators. The primary goal of this Policy is to ensure guest safety, enhance their overall experience, and deliver exceptional services through a seamless and professional approach.

This Policy forms an integral part of the Tour Booking Agreement between the Company and its guests. By proceeding with the booking (either directly or through an agent), guests acknowledge and agree to comply with the terms and conditions outlined in this Policy.

1. Bookings:

1.1 Upon receiving an inquiry from potential guests, the Company will discuss the proposed itinerary and provide a quotation detailing the package cost. Guests must follow these steps to confirm their booking:

STEP 1: Pay 50% to 70% of the total package cost as advised during discussions and share the transaction details to confirm the booking with Andaman Jyoti Tours & Travels. (Bank details will be provided.)

STEP 2: Submit a copy of a government-authorized Photo ID for all travelers, including address details, such as an AADHAR Card, Voter ID, Driving License, or Passport. These documents are mandatory for ferry reservations, forest permits, and other travel arrangements.

STEP 3: Share flight details (both arrival and departure) to finalize and confirm the itinerary. This helps us coordinate all necessary arrangements efficiently, ensuring a hassle-free experience and minimizing the risk of fraudulent activities.

STEP 4: Provide the full name, age, and gender of each traveler.

1.2 Guests are required to complete the remaining 50% payment at least two (2) days before their arrival or, alternatively, settle the balance in cash upon arrival before the commencement of services.

1.3 All communications regarding the booking must be made by the guest only through the official contact details provided at the time of booking.

2. Payments:

A booking is considered confirmed only after Andaman Jyoti Tours & Travels has received the full package cost as quoted. The Company accepts electronic bank transfers as well as cash payments in Indian Rupees, up to a maximum limit of ₹2,00,000 (Rupees Two Lakhs). All payments must be made to the designated bank account details provided by the Company.

Note:

1. Cheques are not accepted as a mode of payment for bookings.
2. Payments made to any bank account other than the one provided by Andaman Jyoti Tours & Travels will not be considered for booking confirmation.
3. Cash payments in Indian Rupees up to ₹2,00,000 (Rupees Two Lakhs) per reservation are accepted, provided the original PAN card of the payer is presented.

 

3. Cancellation & Refunds

If a guest cancels the booking or is unable to travel on the scheduled date for reasons not attributable to the Company after making the advance payment, the following cancellation charges shall apply:

Timeframe (Days Before Arrival)	Amount Deductible
10 days or less	100% of the amount is deducted. No refund.
11 to 20 days	50% of the total package cost is deducted.
21 to 30 days	25% of the total package cost is deducted.
Above 30 days	Entire amount is refundable after deducting cancellation charges.

3.1 A cancellation charge of ₹2,500 per person applies to all cancellations made after the advance payment.

3.2 No rescheduling of the tour is permitted once the payment has been made.

3.3 Guests staying at SeaShell, Coral Reef, Barefoot, Munjoh, and Taj may reschedule their bookings only as per the respective hotel’s or resort’s policy.

3.4 For bookings made at SeaShell, Coral Cove, Barefoot, Munjoh, or Taj, 100% cancellation charges apply at any time after the advance payment is made.

3.5 100% cancellation charges apply for travel dates between 15th December and 15th January (Peak Season).

3.2 For Packages Including Flights

3.2.1 No refund shall be provided for flights, tours, hotels, or ferry services, and 100% of the amount will be deducted if the flight is canceled, delayed, or rescheduled.

3.2.2 Once flight tickets are booked, cancellations at any time will result in a 100% deduction, with no refunds applicable.

3.2.3 No refund will be given for delays, cancellations, or rescheduling of flights that affect the itinerary. However, if the guest arrives in Andaman at their own expense, the trip will be arranged as per the agreed itinerary. No compensation or refund will be provided for missed days.

3.2.4 100% cancellation charges apply for travel dates between 15th December and 15th January (Peak Season).

Note: Clause 3 must be read alongside the Cancellation Policy published on the official website of Andaman Jyoti Tours & Travels. All guests booking with the Company are considered to have read and accepted the terms and conditions stated in the Cancellation Policy. 

4. Third-Party Terms and Conditions

4.1 The Company does not own or directly manage all hotels, cruises, and vehicles included in the package. Guests are required to adhere to the respective terms and conditions of these service providers.

4.2 As a security measure at hotels, jetties, and other checkpoints, guests must present an original government-issued photo identity card containing their full address for verification.

4.3 Guests must be punctual and adhere to the reporting times specified for taxis, cruises, and other services. The Company shall not be held responsible for itinerary modifications caused by guest delays.

5. Right to Refuse Service

The Company reserves the right to refuse service to any guest, even with a confirmed booking, under the following circumstances:

• 5.1 Guests who misbehave, harass, or cause a nuisance to other travelers.
• 5.2 Guests suspected of carrying a contagious disease, unless they provide medical proof to the contrary.
• 5.3 Guests with a criminal record or those evading authorities.
• 5.4 Guests who repeatedly violate Company policies or engage in unlawful activities.
• 5.5 Guests who are rude or abusive toward the Company’s staff, hotel personnel, cruise operators, or drivers.
• 5.6 Any guest denied service under the above conditions shall not be eligible for any refund.

Note:

1. The above list is illustrative, not exhaustive.
2. Service refusal is not discriminatory but a precautionary measure to ensure the safety and well-being of other guests and staff members.

6. Force Majeure

6.1 If the Company is unable to conduct the tour package due to unforeseen circumstances beyond its control, such as natural disasters, government orders, wars, civil unrest, pandemics, epidemics, quarantines, lockdowns, or any other similar events, the Company will notify the guest immediately and cancel the booking. During the duration of such a Force Majeure event, the Company will be exempted from fulfilling its obligations under the Booking Agreement and this policy.

6.2 In case of cancellation due to a Force Majeure event, guests will be entitled to a refund after deducting the cancellation charges as specified in Clause 3.

6.3 If a guest is unable to travel due to a Force Majeure event, they must inform the Company at the earliest and request a rescheduling. The Company reserves the right to apply deductions as per Clause 3 of this policy.

6.4 If a Force Majeure event occurs while the package is already underway, the guest will be responsible for any additional costs incurred for extra services availed during the period. All other terms and conditions will remain applicable.

7. No Liability for Valuables

7.1 The Company is not responsible for any loss, theft, misplacement, or damage to guests’ valuables during the trip.

7.2 The Company shall not be held liable for any personal belongings left behind at hotels, cruises, taxis, or other locations.

8. Guest Liability

8.1 Regardless of the nature of the booking, guests will be legally responsible under Indian civil and criminal laws for any loss caused to the Company due to their negligent actions.

8.2 The Company reserves the right to seek damages or compensation from the guest for any such loss.

9. Indemnity

9.1 The Company shall not be held liable for any injuries or losses incurred by guests while engaging in third-party activities or services such as bike or taxi rentals, scuba diving, snorkeling, or boat excursions.

9.2 The Company shall not be responsible for any injuries or losses occurring at hotels, resorts, homestays, or similar accommodations.

9.3 Even if the Company refers a third-party service provider, it shall not bear any liability for claims arising from those services.

10. Data Privacy

10.1 The Company may collect guests’ personal data as part of its service process.

10.2 The Company will take necessary precautions to ensure the safety and confidentiality of this data.

10.3 However, the Company will not be held liable for any data breaches or leaks despite taking reasonable protective measures. Guests shall have no legal claim against the Company in such instances.

11. Dispute Resolution & Exclusive Jurisdiction

11.1 Any dispute between a guest and the Company shall first be resolved amicably with the assistance of a Company representative.

11.2 If reconciliation fails within seven (7) days from the date of the dispute, the matter will be referred to arbitration by a sole arbitrator appointed by the Company or taken to the jurisdictional courts in Port Blair.

11.3 Arbitration proceedings shall be conducted in English, and the seat of arbitration shall be Port Blair.

11.4 The arbitration will follow the Rules of Arbitration set by the International Chamber of Commerce (ICC).

11.5 Regardless of where the booking was made, all disputes shall be exclusively subject to the jurisdiction of the courts in the Andaman & Nicobar Islands.

12. Waiver of Consumer Protection Act Rights

12.1 Guests knowingly and voluntarily waive their right to file a complaint under Sections 35 or 47 of the Consumer Protection Act, 2019, in any jurisdiction other than the courts in the Andaman & Nicobar Islands.

12.2 Any complaint filed outside this jurisdiction shall be dismissed at the outset  due to this waiver.

12.3 The Company reserves the right to claim Rs. 2,00,000 (Rupees Two Lakhs) in exemplary damages from anyone who files a complaint against this waiver. Such claims will be filed under Order XXXVII, Rule I of the Civil Procedure Code, 1908, in the jurisdictional courts of the Andaman & Nicobar Islands.

13. All Rights Reserved by Andaman Jyoti Tours & Travels:

13.1 Andaman Jyoti Tours & Travels reserves the right to take legal action against any individual for defamation or libel under civil and criminal law. This applies to any false or damaging statements made against the company in online comments, reviews, social media posts, or any other public digital or print media.

13.2 The company is entitled to seek substantial compensation and legal penalties against anyone making such defamatory statements.

13.3 In the event that a guest, or someone on their behalf, makes any defamatory statements against the company on any online platform, the company reserves the right to withhold or forfeit any payments made by the guest.

13.4 The company reserves the right to modify, add, or remove any terms and conditions at its discretion without prior notice. By making a booking, guests acknowledge and agree to these policies.

General Website Terms:

This agreement is governed by the laws of India. All disputes related to the use of this website shall be subject to the exclusive jurisdiction of the courts in the Andaman Islands, India. The use of this website is not permitted in jurisdictions where these terms and conditions do not apply.

No joint venture, partnership, employment, or agency relationship exists between users and Andaman Jyoti Tours & Travels as a result of using this website.

The company’s operations are subject to applicable laws and legal processes. These terms do not override the company’s right to comply with legal requirements or law enforcement requests regarding user data or website usage.

If any part of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in effect, and an alternative, enforceable provision that aligns with the original intent will be applied.

Modification of Terms & Conditions:

Andaman Jyoti Tours & Travels reserves the right to modify or discontinue offers, terms, and conditions at any time without prior notice. Ferry services are subject to weather conditions, and alternate arrangements will be made in case of cancellations due to weather or capacity restrictions. However, refunds for non-operational ferry services will be subject to the company’s cancellation policy. The itinerary may be adjusted based on unforeseen circumstances.

If ferry services or attractions are unavailable due to maintenance or closures, the company will inform guests in advance and make necessary itinerary adjustments. Water activities and day trips depend on weather conditions and may be rescheduled or canceled in case of adverse weather. Refunds will be issued in accordance with company policy for such cancellations.

Bank & Credit Card Fees:

Certain banks and credit card providers may impose fees for cross-border transactions. If additional charges appear on a guest’s credit card statement, these are determined solely by the bank or credit card provider. Andaman Jyoti Tours & Travels is not responsible for these charges. Guests should contact their respective banks for clarification.

Operational Use:

The company may use customer information for promotional offers, scheme updates, and service-related notifications. Guests may update their information by contacting the company. Andaman Jyoti Tours & Travels ensures that all disclosed information is used solely for personalization and service improvement. The company will only share aggregated, non-identifiable data.

Guests who have registered, inquired, or filled out forms on the website may receive calls from the company regarding their Andaman trip, including calls to numbers on the Do Not Disturb (DND) registry. This information helps in customizing itinerary plans.

Third-Party Services:

The company may collaborate with third parties for exclusive offers, events, or promotional schemes. Guest information may be shared with such third parties, which may have their own privacy policies. Andaman Jyoti Tours & Travels is not responsible for third-party usage of guest data. The company does not sell or trade customer information under any circumstances.

No Unlawful or Prohibited Use:

Guests agree not to use the website for any unlawful or prohibited purposes.

Website Content:

The company strives to provide accurate and up-to-date information. However, details regarding products and services are subject to change without notice. The company is not responsible for errors or outdated information. All listed prices are in Indian Rupees unless otherwise stated. Promotional offers on the website may be modified or withdrawn at any time.